Privacy Policy

1. Introduction

Forever Facial Aesthetics ("we", "us", "our") is committed to protecting your privacy and personal data. This policy explains how we handle your information when you visit our website or use our services.

Data Controller: Forever Facial Aesthetics
Address: 68 A, The Street, Ashtead, Surrey KT21 1AW
Email: info@foreverfacialaesthetics.co.uk
Phone: 01372 277797

2. Information We Collect

2.1 Information You Provide

When you contact us or book an appointment, we may collect:

• Name and contact details (email, phone, address)
• Date of birth and age
• Medical history relevant to aesthetic treatments
• Treatment preferences and concerns
• Photos (before/after treatment images with your explicit consent)
• Payment information

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information
• Cookies (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal data for:

• Providing Services: Managing appointments, delivering treatments, providing aftercare
• Communication: Responding to inquiries, sending appointment reminders
• Medical Records: Maintaining accurate patient records as required by GMC regulations
• Marketing: Sending promotional information (only with your consent)
• Legal Compliance: Meeting our legal and regulatory obligations
• Safety: Monitoring adverse events and ensuring patient safety

4. Legal Basis for Processing

We process your data based on:

• Contract: To provide treatments you've requested
• Consent: For marketing communications and photography
• Legal Obligation: To comply with medical record keeping requirements
• Legitimate Interests: To improve our services and website functionality

5. Data Sharing

We do not sell your personal data. We may share information with:

• Medical professionals involved in your care
• Payment processors for transactions
• IT service providers (hosting, email services)
• Legal/regulatory authorities when required by law

All third parties are required to keep your data secure and confidential.

6. Data Retention

We retain patient medical records for a minimum of 10 years as required by GMC regulations. Marketing data is kept until you withdraw consent. Website analytics data is retained for 26 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion (subject to legal retention requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@foreverfacialaesthetics.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure, encrypted data storage
• Access controls and password protection
• Regular security reviews
• Staff training on data protection
• Secure disposal of data when no longer needed

9. Cookies

Our website uses cookies to improve functionality and analyse usage. See our Cookie Policy for full details.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of changes.

12. Contact Us

If you have questions about this privacy policy or how we handle your data:

Forever Facial Aesthetics
68 A, The Street, Ashtead, Surrey KT21 1AW
Email: info@foreverfacialaesthetics.co.uk
Phone: 01372 277797

13. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113